Parents Trust CTA


Parents trust CTA to provide a quality tour experience while pledging our assurance to each child's security. CTA’s commitment to detail and our focus on the safety of every student is unparalleled by others in the student tour industry. To learn more about CTA, watch the short video below.



FOOD SENSITIVITIES AND ALLERGIES
Common dietary restrictions, such as gluten-free, nut-free and vegetarian requirements, can usually be accommodated on site at the food venue, provided that the student can self-monitor. Severe food allergies, sensitivities or food-related medical conditions regrettably cannot be accommodated in our group dining settings, and special individual menu requests simply cannot be considered due to logistical constraints. Concerned parents should seriously consider whether sending their child if he/she has a dangerous food-related illness.
NOTE: In the event that a participant does not partake of a tour-included meal, even for reasons of a food allergy or sensitivity, no refund or credit is provided by CTA.

SECURE ONLINE REGISTRATION & PAYMENTS
Individual CTA Trip Registration is ONLY accepted online, and payment via debit or credit card is required to complete registration (your card statement will show a payment to "CTA Field Trips"). A new registration must be created for every new individual registrant, whether adult or student. To register for a trip via our secure website, you will need your group's CTA Trip Code and your email address. Immediately after registering with a successful payment, you will receive a confirmation email containing a link to your newly created trip account. Save that confirmation email for accessing your trip account to: View your account balance; Check your payment and refund history; Plan for upcoming payments; Track an expected refund, fundraising credit or scholarship award. CTA does not automatically charge your card for installment payments. Instead, CTA reminds you via email for every upcoming payment (both 14 and 3 days in advance), until you are paid in full.
To create a new registration, click this link >> Register Online.

PARENT INFORMATION MEETING
If your school schedules a Parent Information Meeting to kick-off your child’s trip, please make plans to attend. Consult the Trip Registration Packet provided by the school for the meeting’s location, date and time. Often, a CTA representative is in attendance to address specific concerns and to narrate the PowerPoint presentation (available to all schools that book a CTA trip).

CANCELLATION REFUND POLICY
CTA offers our exclusive Individual Cancellation Waiver (ICW) available only at the time of initial registration. The ICW guarantees 100% trip-cost refund if an individual cancels for any reason, up to the time of departure. This even includes coverage when the school denies the student the opportunity to travel with the group for any reason. Without ICW, all payments are 100% NON-refundable. To download a copy of our ICW details, visit the Download Media page.

PARENT CHAPERONES
Some schools look to parents to serve as chaperones for the group. This can be a wonderful experience. For valuable suggestions on how to support your child’s trip as a pre-selected parent-chaperone, see the section entitled "Questions Parents Ask" on our FAQ's page.

STUDENT SAFETY
CTA operates an exclusive 24-hour toll-free Safety Hotline for the peace-of-mind of our student tour participants, their parents and the chaperones. Each student receives a wristband with the CTA hotline number, used in case of any emergency. CTA also develops and implements a Prepared Emergency Procedure Plan for each destination city. Our exclusive Parent Trip Hotline, “866-CTA-Trip”, provides periodic recorded tour updates by the chaperones (available only by advance request to groups of 100+ students). Safety protocols are discussed in detail during the Parent Information Meeting.

CONTACT CTA
Send us an email with any questions you may have regarding the trip, the registration process or your individual CTA trip account. Please do NOT contact your school or organization with a question about a CTA payment; contact CTA directly for this.